Job Description

Production Support Analyst



Required Skills • Strong experience in Jira, SharePoint, and other leading ALM tools.

• Proficiency in installing and configuring Jira and SharePoint software.

• Highly proficient in SharePoint and Jira plug ins and add-ons.

• Experience with requirement analysis, design, development, testing, and implementation of future ALM software applications.

• Strong analytical and problem-solving skills.

• Strong verbal and written communication skills.

• High motivation to learn new technologies and enhance existing systems.

• Excellent problem-solving skills.

• Ability to work independently while also functioning well in a team setting.

Preferred Skills • Jira and SharePoint administration.

Responsibilities • Have a deep understanding on SharePoint and Jira administration.

• Manage and troubleshoot key ALM tools such as SharePoint and Jira.

• Schedule and Power automate scripts and other plug ins for SharePoint.

• Attends critical client calls regarding usability issues and approval errors.

• Coordinate with the vendor support team and manage enhancement activities.

• Attend bi-weekly meetings with Client QA/Software management/HR/Building and Space Management teams.

• Manage dashboard creation requests and other data visualization requests from project teams.

• Monitor Jira workflow and make timeline adjustments as needed.

• Make vital decisions and drive decision-making across the projects.

• Document changes and other migration of publication assets through SharePoint lists and dynamic automated approval flows.